Returns and Policies
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Online Legal and Company Policies

Gerstner appreciates hearing from you. However, in your communications with us, please keep in mind that any communication or material you transmit to any of our web sites by electronic mail or otherwise, including any data, questions, comments, creative suggestions, ideas, concepts, products, marketing or promotional plans or strategies, or the like shall be deemed and shall remain the exclusive property of Gerstner. You understand and acknowledge that Gerstner has the resources which may have developed or may in the future develop ideas identical to or similar to your suggestions or comments and that Gerstner is only willing to consider suggestions and ideas on the terms set forth herein. Any suggestion, idea, or comment is not submitted in confidence and Gerstner assumes no obligation, express or implied, by considering it. Without limitation, Gerstner shall exclusively own all now known or hereafter existing rights to the suggestions, ideas or comments of every kind and nature and Gerstner shall be entitled to unrestricted use of the suggestions, ideas or comments for any purposes whatsoever, commercial or otherwise, including, but not limited to, reproduction, disclosure, transmission, publication, broadcasting or posting without any compensation to the provider of the suggestions, ideas or comments.

Online Legal Policy:

Gerstner maintains this web site for your personal information, education, and communication. You may download materials displayed on this web site only for your non-commercial personal use (e-bay and other auction and/or selling venues are commercial use and not permitted) and provided that you retain all copyright and other proprietary notices which appears on any such materials. You may not, however, distribute, modify, transmit, reuse, re-post, or use the content of the web site for any public or commercial use including, but not limited to, any text, image, audio or video, without Gerstner' prior written consent.

Your access to and use of this web site is also subject to the following terms and conditions and all applicable laws. By accessing and browsing this web site, you accept, without limitation or qualifications, the terms and conditions set forth below and you acknowledge that any other agreements between you and Gerstner are superseded and of no force.

1. You should assume that everything you see or read on this web site is copyrighted (regardless of whether or not a copyright notice appears on all materials) unless otherwise noted and may not be used, except as provided herein, without the prior written consent of Gerstner. Gerstner neither warrants nor represents that any materials displayed on this web site will not infringe the rights of third parties not owned or affiliated with Gerstner.
   
   
2. Although Gerstner uses reasonable efforts to include accurate and up to date information on this web site, Gerstner makes no warranties or representations as to its accuracy. Gerstner assumes no liability or responsibility for any errors or omissions in the content of the web site.
   
   
3. Your use of, and browsing in, this web site is at your own risk. Neither Gerstner nor any other party involved in creating this web site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, this web site. Without limiting the foregoing, everything on this web site is provided to you "as is" without warranty of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Gerstner also assumes no responsibility for, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other equipment or other property due to your access to, use of, or browsing in this web site or your downloading of any materials, data, text, images, video or audio from this web site.
   
   
4. Gerstner has not reviewed all of the sites linked to this web site and is not responsible for the contents of any off-site pages or any other sites linked to this web site. The existence of any link to such other sites does not imply endorsement by Gerstner of such other sites. Your access to any other off-site pages or sites is at your own risk. No links are permitted to this web site without the prior written consent of Gerstner.
   
   
5. Images of people or places displayed on this web site are either the property of, or used with permission by, Gerstner. The use of these images by you, or anyone else authorized by you, is strictly prohibited unless permitted by these terms and conditions or specific permission provided elsewhere on this web site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and/or communications regulations and statutes.
   
   
6. All of Gerstner trademarks, logos and service marks (collectively "Trademarks") displayed on this web site are the registered and unregistered trademarks of Gerstner. Nothing contained on this web site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Trademark displayed on this web site without the prior written permission of Gerstner. Your misuse of the Trademarks displayed on this web site, or any other content displayed on this web site, except as provided in these terms and conditions, is strictly prohibited.
   
   
7. Gerstner may at any time revise these terms and conditions by updating this posting and may also make changes to the content or any links at any time. You are bound by any revisions and should, therefore, periodically visit this page to review these terms and conditions.

Contact us:
When you need assistance with information concerning an order, we are just a phone call away. If you have questions about a product you see online or in our catalog, either before or after you have made your purchase, it can be answered by our customer service staff. Call 8:00 AM to 5:00 PM EST weekdays for assistance. Key personnel contacts listed below.

Jane will help with placing an order, information on The Gerstner Owners Club, catalog requests and product information. She is hearing impaired - so she asks for your patience if she asks you to repeat things. 

Kim Campbell: VP & Marketing Manager

Scott Campbell: Operations Manager

Jack Campbell: Company President

Call: (937) 228-1662
Send email to: customerservice@gerstnerusa.com
Write:   H. Gerstner & Sons
            Customer Service
            20 Gerstner Way.
            Dayton, OH 45402

Gerstner Woods and Color Options:
The pictures on our website are a good overall representation of the colors of the products that we sell. The photography does utilize some lighting techniques that can make them appear slightly lighter in tone. Due to the nature of wood and the variety of grain patterns in even a single piece of wood, all products will have slight variations from the color shown. The exposure of wood to light will change their original color, due to this fact, we cannot guarantee color matches on units purchased separately. If you have a product you would like matched we would need a drawer or some other piece from your chest to aid us in matching your new chest to the older one. See below for explanations of our various woods and colors available. Custom colors and some color matching is also available, contact us for more information.

Golden Oak

Golden Oak products have a medium to dark golden stain color. This color is similar to the natural aging process that occurs in chests that we see over 40 years old. This golden color gives them an antique look that brings out the richness of the grain patterns. We only use quartersawn white oak, which is renowned for its stability and unique "tiger striping" grain. Not every piece of oak is highly figured with this "striping", however we can custom match a chest for you, please contact us for a price quote. Your new oak chest will darken over time.

Natural Walnut

Natural Walnut products have no stain. We use a lacquer finish that has a slight amber tint when finishing walnut. Most walnut furniture found today has been stained to give the wood a uniform look, and therefore appears much darker than our walnut. The lack of a stain on our walnut products allow the rich variations in the natural wood grain to show. Walnut can vary from a very blond color, which is found closer to the heart or center of the tree, to a very dark or almost blackish tone. We only use quartersawn black walnut, which is very stable and this cut produces a beautiful straight, mostly uniform grain pattern. Each piece of wood can vary greatly in color, the larger the piece used the greater the chance of color variation. Your new walnut chest will lighten over time.

American Cherry

American Cherry products have a light to medium fruitwood stain. Ours is a very unique color and does not match what people usually perceive to be a "cherry" furniture color. Our cherry products typically come standard with brass hardware and brown felt. This upgrade lends itself very well to home usage. We only use cherry that is plain sawn, which is stable and produces a wonderful flowing, curvy grain pattern. Cherry has small imperfections known as "pitting" that occurs naturally. At Gerstner these imperfections are kept to a minimum, but they sometimes can appear as very small knots, or a series of darker swirls and spots. Our American Cherry stain is light enough to highlight and accentuate the unique grain pattern. Smaller pieces of cherry will not show the flowing pattern as well as larger pieces. Your new cherry chest will darken over time.

Burgundy Cherry

Burgundy Cherry products have a very dark rosewood stain. This stain is very reddish in color, and the wood grain absorbs it quickly. Color will vary with the grain pattern slightly, but the Burgundy Cherry has an overall even look to it. The grain pattern is slightly obscured due the dark color, yet some pieces highlight the darker tones found naturally in cherry wood. We only use cherry that is plain sawn, which is stable and produces a wonderful flowing, curvy grain pattern. Cherry has small imperfections known as "pitting" that occurs naturally. At Gerstner these imperfections are kept to a minimum, but they sometimes can appear as very small knots, or a series of darker swirls and spots. Smaller pieces of cherry will not show the flowing pattern as well as larger pieces. Your new cherry chest will darken over time.

Color Samples Available:
If you are unsure about the color of our products, we can mail you small wood color samples for $5.00. This covers our postage costs for the samples. Please call (937) 228-1662 with credit card information or mail a check to:

H. Gerstner & Sons
20 Gerstner Way
Dayton, OH 45402

Be sure to include your daytime phone number and a return mailing address when writing to us.

Ordering:
Same day shipping on all in stock items for orders placed by 12:00 noon EST (weekdays). Order in one of the following methods:

Call (800) 888-5269 - order line only, all other inquiries will be directed to (937) 228-1662.
Fax: (937) 228-8557
Write:   H. Gerstner & Sons
            Customer Service
            20 Gerstner Way
            Dayton, OH 45402

Guarantees & Warranties:
All products go through a rigorous inspection process before they are packed to ship. As a result, products have a 30 day full satisfaction guarantee. If you're not satisfied, let us know - we will work with you to make it right. If you choose to return your item please see the Returns and Exchanges section below for instructions on returning items.

Our 1 year warranty on Gerstner (USA built only) parts and workmanship has not changed since 1906. We stand behind the products we build, so if your product needs warranty work during this time we are happy to provide warranty work under the following conditions:

1. Call Gerstner to receive a return authorization number, you will need to provide this return number on the address label. Items returned without prior authorization will not be processed. At this time we will also tell you the return shipping and processing fee to be enclosed with your chest. Items arriving without correct payment will not be processed until payment is received.
    We are happy to provide warranty work at no charge, but we do not pay shipping charges.
2. Return the product prepaid shipping and please insure for the current list price (We will tell you the insurance amount when you call  for your return authorization number). If your item is broken during return shipment, you will need to file a claim with the carrier to recover the cost of your item. We cannot provide warranty work or replacements for items broken during shipment to the factory.
3. Enclose a detailed description of the part or parts you believe to be defective as well as a daytime phone number so we may contact you with any questions. Items arriving with no paperwork indicating the warranty issue will not be processed until such paperwork is received.
4. We will (at our discretion) either repair the chest you send in, or replace it with a new one.

If you have concerns about a chest that is out of it's warranty period, please call us and we will try to help.

Gerstner International products (all products that start with the "GI" prefix) have a 90 day warranty. We are happy to provide warranty work for Gerstner International products under the same conditions listed above. Note - we do not pay shipping for warranty work items.

Close-Out Specials are excluded from any Gerstner warranty or guarantee - they are covered by their manufacturers warranty - information inside each chest.

Returns and Exchanges:
We are happy to accept returns for full credit (less shipping charges) within 30 days of your purchase date. We do not accept returns after 30 days. We are also happy to exchange items within 30 days of your purchase date. Please note - custom items are not returnable. Brass hardware upgrades to chests and bases are considered custom. All kit chests are considered custom as well.
 

Should you decide to return your item, it must be received in the same condition in which it was received, as well as be in it's original carton with all interior padding in place. If you wish to return the item during this 30 day period for a full refund or exchange (less shipping charges) you may do so by shipping the item prepaid and insured for full purchase price to:
H. Gerstner & Sons
Attn: Returns
20 Gerstner Way.
Dayton, OH 45402
Please enclose a copy of your order along with the reason for return as well as a daytime phone number. We will refund your purchase in the same manner with which you originally paid. Items returned damaged will not be refunded. Items returned without paperwork will be held until reason for return can be established - this will delay any refund due. Gerstner does not accept COD returns.

Please note: No returns and no refunds on replacement hardware and key purchases.

If you received your item as a gift and wish to exchange the item for a different model, we are happy to work with you to do so. We do not provide refunds on gift items - refunds are provided to the purchaser only.  

Privacy Policy:
For over 100 years we have worked to keep our customer's trust. We fully recognize our responsibility to protect your customer information and it's confidential nature. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.

Gerstner requests personal information from you including your name, billing and shipping addresses, telephone number and credit card number. The information provided is needed to process your order. We do not share or sell our customer list therefore, your personal information will not be made available to any other company. From time to time we may send  information to you regarding Gerstner sales or new products. if you decide you no longer wish to receive these mailings please notify us by one of the following 3 methods: (Please enclose your full name and address with any correspondence).

• Email us at customerservice@gerstnerusa.com please enter "remove from database" in the subject line.

• Call us directly at (937) 228-1662.

• Write to us:    H. Gerstner & Sons
                       20 Gerstner Way
                       Dayton, OH 45402 

Gerstner & Sons recognizes its obligation to protect the privacy of its online guests. We have developed these privacy practices in order to maintain these standards and to comply with the Children's Advertising Review Unit (CARU) of the Better Business Bureau's guidelines on Internet advertising. It is a policy of Gerstner that no information should be submitted to or posted at any Gerstner web sites by children 16 years of age or under, without the consent of a parent or guardian. Gerstner does not actively seek any demographic or preference information from children, nor will it ever disclose any personally identifying information regarding children to third parties.

Gerstner only collects personal information from our online guests on a voluntary basis and we do not require any personal information for access to our web sites. If one of our web sites solicits personal information such as names or addresses, Gerstner will use the voluntarily submitted information only to respond to our online guests and for internal purposes and will not disclose any personal information to third parties.

Gerstner web site may collect non-personal information from our online guests (such as the guests' type of browser, operating system and domain names). This non-personal information is used by Gerstner for internal purposes only and we will not disclose any of this non-personal information to any third parties.

Catalog Requests:
We provide catalogs free of charge when you compete the catalog request form found on our home page.
If you don't wish to complete the form, please send $5.00 to the address above including your return address for a full catalog. The questions asked on the form help us to send the correct information to you, determine the effectiveness of our advertising as well as provide feedback as to what use our products are being put to. Thank you for your cooperation.
 

Copyright © 2008
H. Gerstner & Sons, Inc.
20 Gerstner Way
Dayton, OH 45402
(937) 228-1662

Site designed by:  Scott Campbell
Last modified: January 10, 2008
Send mail to Webmaster@GerstnerUSA.com with questions or comments about this web site